Privacy Policy
Last Updated: 1.4.2026
Smart Base Sdn Bhd [202501050278 (1651686-M)] (as defined below and referred to as "we", "our" or "us" in this Policy) respects and protects your privacy. When you use our services offered through https://d0.seekdb.ai/ (referred to as "Relevant Services" or "Services"), we will collect, store, use and/or disclose your personal information in accordance with this Policy. We will also explain to you, through this Policy, how you may access, update, manage and protect your personal information held by us as well as how we use such data and with whom we share it.
This Policy is closely associated with your use of the Services. We suggest you carefully read and understand all terms in this Policy and make choices you deem appropriate. We try to use plain and concise language, and for provisions that are vital to your rights or interests, we use words in bold for your attention.
1. What Types of Personal Information We Collect
1) Personal Information You Provide
We collect Personal Information if you use our Services or communicate with us as follows:
a) User Content: We collect personal information that you provide in the input to our Services ("Content"), including your prompts and other content you upload depending on the features you use.
b) Communication Information: If you communicate with us, we may collect personal information like your name, contact information, and the contents of the messages you send ("Communication Information").
c) Other Information You Provide: We collect other information that you provide to us, such as when you participate in our events or surveys, or when you provide us with information to establish your identity or age (collectively, "Other Information You Provide").
2) Personal Information We Receive from Your Use of the Services
When you visit, use, or interact with the Services, we receive the following information about your visit, use or interactions, as follows –
i) Log Data: We collect information that your browser or device automatically sends when you use our Services.
ii) Usage Data: We collect information about your use and activity across the Services, such as the types of content that you view or engage with, the features you use and the actions you take, when you submit feedback to a model response, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
iii) Device Information: We collect information about the device you use to access the Services, such as the name of the device, operating system, device identifiers, and browser you are using. Information collected depends on the type of device you use and its settings.
iv) Location Information: We determine the general area from which your device accesses our Services based on information like its IP address for security reasons and to make your product experience better.
2. Why Do We Collect Personal Information
Personal Information are collected for the purpose as follows –
1) To perform obligations under applicable laws and regulations
With respect to the Services, we may need to process your personal information to perform our obligations under applicable laws and regulations (e.g., measures to manage risks, etc.).
2) To provide Relevant Services
In order to provide the Services and enable the automated generation and optimization of the memory files and associated skills, we will store, process, and analyze the information you upload or that is automatically delivered via agents. Such information may be processed by our models to enhance, organize, and categorize content for improved functionality and user experience. Such processing occurs solely at user direction and for the purpose of delivering requested functionality.
3) To prevent risks and ensure security
To improve security and prevent unauthorized access to your personal information, we may need to record the basic access logs, including your IP address and request timestamps, strictly for rate limiting and abuse prevention.
3. How We Use Personal Information
We will use your personal information under the following circumstances –
(1) achieve the purpose set forth in "Why Do We Collect Personal Information" under this Policy;
(2) data storage, processing, and retrieval as requested by users;
(3) system security and operational maintenance;
(4) service improvement and feature development;
(5) compliance with legal obligations.
When we use relevant personal information for any purpose other than those set forth herein, we will inform you accordingly and obtain your consent, if required, pursuant to applicable laws and regulations.
4. How We Store and Protect Personal Information
(1) Personal information collected and generated by us may be transferred and/or stored outside the user's country/region of residence. In carrying out such international transfers, we will follow the requirements of applicable laws and regulations, and implement appropriate safeguards to ensure adequate protection.
(2) Personal information and user data are retained for the duration of the service relationship or as necessary to provide requested Services. You may request complete data deletion, subject to legal retention requirements and technical processing timeframes.
(3) To safeguard your personal information, we are dedicated to exploiting various security technologies and supporting management systems to reduce the risks of your personal information being divulged, corrupted or lost, misused, revised, accessed or disclosed without authorization.
(4) Upon your termination of using the Services, we will stop collecting your personal information, except as otherwise provided by applicable laws and regulations or required by regulatory authorities. If the retention period of relevant personal information required by applicable laws and regulations has not expired or there are other circumstances under which the relevant personal information shall not or need not be deleted according to applicable laws and regulations, we will continue to retain such personal information while ceasing to process such personal information, except for storage and taking necessary security protection measures. If we cease operations, we will promptly stop collecting your personal information, and will delete or anonymize the personal information held by us.
5. How We Disclose Personal Information
(1) Sharing of your personal information
Subject to compliance with legal and regulatory obligations, your personal information will be shared by us with third parties. Such third parties may include (a) our affiliates, (b) our authorized agents, (c) law enforcement agencies, courts, governmental bodies and regulatory authorities to whom we may be legally required to make disclosures, and (d) any individuals or entities involved in any merger, acquisition, corporate reorganization, financing or similar transaction involving the sale of all or part of our assets.
(2) Public disclosure
We will in principle not disclose your personal information publicly. If public disclosure is required, we will inform you of the requisite information about the public disclosure, and obtain your consent, to the extent required by applicable laws and regulations.
6. How You Can Exercise Your Rights regarding Your Personal Information
(1) We will take appropriate technical measures to ensure that you can access, update and correct your personal information. You may also have supplemental rights under applicable law in relation to your personal data.
(2) If you become aware that any collection or use of your personal information by us is in violation of applicable laws and regulations or has breached any agreement with you, you can contact us to request the deletion of the corresponding information.
(3) Notwithstanding the foregoing, we may not be able to respond to your request under certain circumstances to the extent permitted by applicable laws and regulations.
(4) If you have any questions about this Policy or have any complaints or comments on the processing of your personal information, please contact us via the following channels: Email address: open_oceanbase@oceanbase.com.
We will respond to you within the timeframe required by applicable laws and regulations. We need to verify your identity and credentials to protect your information security. Depending on your country/region of residence, you may have the right to lodge a complaint with the supervisory authority or initiate legal proceedings in a court of competent jurisdiction.
7. No Intention to Collect Personal Information of Minors
Our Services are not intended for children or minors (individuals under 18 years of age). In the event information of minors is provided to us, you, as their parent or legal guardian hereby consent to the processing of the minor's information and personally accept and agree to be bound by this Privacy Notice and take responsibility for their actions.
8. Revision of the Policy
This Privacy Policy may be updated periodically. Please periodically review this Privacy Policy to stay informed on how we are protecting your information.